Return Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.


Items purchased online with NepTech can be returned sending directly to our company address on your own expenses. All return lodge must have tax invoice which you would have received to the email address you submitted at the time of placing your order online. If you cannot locate your tax invoice, please contact us so we can organize for you to resent it.


We recommend our customers to send us returned tracking number so we can see when it has been delivered. NepTech is not responsible for lost packages during delivery.


Return may take up to 25 to 30 working days and refund will be issued onto the same credit card that you have used to place your order.